I was racing to make my connection from Dallas to Sydney when I got to a very empty gate. The Qantas representative at the desk smiled and handed me some papers and explained that my flight to Australia has been delayed for 24 HOURS and they were putting us all in a hotel with food vouchers. This was the last thing I wanted to hear! But there was nothing anyone could do but go to the hotel, sleep in a bed, and eat hotel food until we got more information and a departure time.
I appreciate that Qantas put us up for the time we were delayed, but what I did not appreciate was that there were no notifications or emails ahead of time to inform us that our flight was not going out on the date and time intended. Also, there was no one helping us at the hotel. They did not send representatives to inform us about updates. The only information we received was that the check-in desk would open at 6 pm. All day my fellow Australia-bound voyagers and I stood at the arrival and departure boards in our hotel lobby checking to see if there was an incoming flight and to see if our flight would mysteriously show up with a gate number. There are somethings in which Qantas excelled, however their customer service leaves a lot to be desired.
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